3 Sefton Avenue, Mill Hill, London NW7 3QB
Telephone: 020 8959 1868
Sorry, we are currently closed.
There is disabled access and disabled toilet facilities at Sefton Avenue and Gervase Road. If you have difficulty climbing stairs, please ask to be seen downstairs when booking an appointment. A hearing loop is available at reception if needed.
Are you a carer? Do you look after someone who is ill frail or disabled? Is that someone a member of you family, a friend or neighbour? Please let us know so that we can update our records and provide support.
We aim to treat our patients courteously at all times and expect our patients to treat the staff in a similarly respectful way.
Mulberry Medical Practice operates a policy of ‘Zero Tolerance’. If you are discriminatory, abusive or violent towards anyone on the premises we reserve the right to remove you from our list and inform NHS England and possibly the police. Action may be taken against anyone threatening or assaulting our staff.
Patients who persistently do not attend for booked appointment (DNA’S) may be asked to register with another Practice.
The Practice handles medical records in-line with laws on data protection and confidentiality. Please note that medical records are shared with those involved in providing you with medical care and when the law requires us to do so.
In some circumstances medical records are used for research. For further information, please see the full privacy notice
We aim to deliver high quality of service with an open and honest approach and value your feedback on the services we provide. The friends and family test is one way for patients to give feedback. Please tell us what we are doing well as well as what we are not doing so well, any suggestions for improvement are welcome. Please ask our receptionist for a feedback form.
There may be times when you feel a formal complaint is necessary. The Practice operates a complaints procedure in line with the NHS regulations. You can make a complaint orally, in writing or via email (firstname.lastname@example.org) to the Executive Management Lead, Caroline O’Dwyer, who oversees the complaints procedure. Please see our patient leaflet for more information. Complaint Leaflet Mulberry Medical Practice v2
Mulberry Medical Practice is a training practice which means hospital doctors, medical students, nurses and occasionally work experience candidates spend time with us in order to gain experience. You may be seen, on occasion, by a doctor in training at the surgery or at home. As a training practice your medical records may be used for clinical educational purposes.
The practice is a research active practice and participates in research studies that have been approved by the National Institute for Health Research (NiHR).
All studies are approved by the GPs and patients may be asked from time to time to consider participating in a research study. You will always have the opportunity to discuss any study with your GP.