Appointments

We offer a range of same day and pre-bookable appointments with the aim of allowing patients to seen when they wish to be. There are slots for emergency appointments after 11 am at Mulberry Medical  Practice once all the regular slots are full. These emergency appointments are  prioritized for children under 5 years old and elderly patients.

Appointments can be pre-booked up to four weeks in advance. If you wish to be seen on the day, please ring the surgery at 8.15 am in the morning or 2 pm in the afternoon to make an appointment. Please note that this may not be with a doctor of your choice.

Should you require an emergency appointment please inform the receptionist who will fit you in with any GP and advise you when to come in.

Appointments can  be booked by telephone  or in person.  You can also pre-book appointments via Online Access.  If you would like to register for this service, please enquire at reception.

When booking appointments please ask for a separate appointment for each person that needs to be seen, as we cannot see more that one patients per appointment.  Each appointment  slot is 10 minutes long, therefore please allow one issue per  appointment..

We operate a text messaging service to remind patients of their appointments.  Please ensure we have your correct mobile telephone number on your records.

If you are unable to keep your appointment please contact us to cancel, please try to give at least 24 hours notice so that we may offer it to another patient who needs it.

If you are late for your appointment the doctor or nurse has the right to refuse to see you and you may be asked to make another appointment.

Telephone Consultations

A Telephone Consultation can sometime be a useful alternative to a face to face  appointment, for example, to discuss test results or medication queries.

Should you wish to speak to a doctor on the telephone, please call between 9 am and 11 am.  If the doctors are still in clinic, you may be asked to call back or to leave a  message for the doctor.

Out of Hours

If you are unwell and the surgery is closed the following services are available:

Mondays to Fridays between 1 pm and 2 pm, for urgent medical assistance which may require an ambulance please dial 999, for other medical assistance that cannot wait until the surgery re-opens at 2 pm, please call the practice on 020 8959 1868, your call will be transfered to the lunch time cover receptionist.

Monday to Fridays from 6:30 pm and 8:00 pm and during Weekends and Bank Holidays for 8 am to 8 pm contact the GP evening and weekend service (run by Barnet Federated GP’s Ltd) on 020 3948 6809

For medical attention outside of these times please contact  NHS111, call 111 from any phone.

A walk in service for minor injuries is available at Edgware Community Hospital, Burnt Oak Broadway, Edgware, Middlesex HA8 OAD Tel: 020 8732 6459

For serious illness or injury please attend the nearest Accident and Emergency  Department.